Terms & Conditions
Last updated: April 3, 2026
1. About Lovetone
Lovetone ("we", "us") is a platform based in Belgium that lets you set up a digital guestbook for your event. Guests leave audio, video, photo or text messages through a personal link or QR code you share with them. These terms apply the moment you visit our platform, create an account or make a purchase.
2. What we provide
Our platform lets you build a guestbook website, receive messages from guests and manage, download or share those messages through an optional public gallery. We may expand or adjust the service; we will announce material changes in advance.
3. Your account
When you sign up you provide truthful information. You keep your password private and are responsible for everything that happens under your account. We may refuse or block an account if we suspect abuse, irregularities or a breach of these terms. You confirm you are eighteen or older, or acting with the consent of a legal guardian.
4. Pricing, payment and currency
You pay once per event. The exact amount appears on the checkout screen; prices are displayed in euros, British pounds or US dollars based on your location and include applicable taxes. The transaction is handled by Stripe; Stripe's own terms apply in addition.
5. Withdrawal and refunds
Because your guestbook is made available right after payment, you expressly consent to immediate delivery and waive your statutory right of withdrawal at that point. Refunds are therefore not available as standard. If you run into an issue you cannot resolve yourself, we are happy to look at your situation personally — email ✉ E-mail.
6. Ownership of messages and licence
Everything you or your guests upload remains yours. We only receive the right to store those files, process them technically (e.g. compression, waveform rendering) and display them within your guestbook. We do not use your content outside the service.
You are responsible for ensuring the shared content does not infringe third-party rights, is not unlawful and does not contain harmful software. We may remove content that fails to meet these standards without prior notice.
7. Retention period and downloads
Your messages remain available until 1 year after the event date. After that they may be deleted. You will receive a timely reminder to download your files. We cannot promise uninterrupted availability; scheduled maintenance will be announced beforehand.
8. Fair use
The platform is designed for personal events. Resale, automated data harvesting and usage that places a disproportionate load on the infrastructure are not permitted. The specific limits for each plan are listed on our fair use page.
9. Our platform and brand rights
The code, design, brand names and other materials on the platform belong to us. You receive a personal, non-transferable right to use the platform as long as you comply with these terms. Copying, decompiling or deploying it for a competing product is expressly prohibited.
10. Personal data
We process personal data in accordance with the GDPR. Details can be found in our privacy policy.
11. Limitation of liability
The platform is delivered as-is. To the extent the law allows:
- We do not compensate indirect or consequential loss, including lost profit, missed opportunities or data loss.
- Our total liability never exceeds the amount you paid us in the last twelve months.
- We are not responsible for content shared by you or your guests, nor for outages at payment processors or hosting partners.
Liability that may not be limited by law remains fully in effect.
12. Indemnity
If your use of the platform causes harm to third parties or to us, you bear the consequences. You indemnify us against any claims that arise as a result.
13. Cancelling and closing your account
You may stop at any time. We may suspend or close your account for a serious or repeated breach of these terms. Once closed you will no longer have access; make sure you have downloaded your files beforehand.
14. Changes to these terms
We update this text when necessary. If the change is substantive we will let you know at least fourteen days in advance by email or a notice in your dashboard. If you continue using the platform after that period you accept the new version.
15. Which law applies and where to turn
Belgian law applies. If you are a consumer in the EU the mandatory rules of your own country also protect you. In the event of a disagreement we first look for an amicable solution. EU consumers may also use the European Commission's ODR platform. If an informal resolution is not possible the Belgian courts have jurisdiction — unless as an EU consumer you are entitled to bring proceedings in the courts of your own country.
16. Final provisions
Should any clause prove invalid, the rest of these terms remain unaffected. Not exercising a right does not mean we waive it. You may only transfer your rights or obligations with our written consent. These terms and our privacy policy together form the entire agreement between you and us.
17. Questions?
Drop us a line at ✉ E-mail — we are happy to help.