Frequently asked questions
Need a hand?
Choose what you'd like to know, and we'll point you the way.
Getting started
Messages from guests
Photos & gallery
Pricing & payment
Privacy & storage
Download & share

Getting started
Do my guests need an app?
No, not at all. Your guests scan a QR code or open a link on their phone. Everything works directly in the browser — no download, no registration, no hassle.
Can I set a greeting message?
Yes! You can record or upload a personal greeting that your guests see before recording their message. For example: "Dear guests, leave a personal message for us!"
Can I customize the look?
Absolutely. Choose from 10+ themes, customize fonts, upload a cover photo and set your own hashtag. All via the Event wizard — no technical skills needed.
Can I create multiple events?
Yes. Each event has its own plan, link and settings. Your first event is free (upload only), after that you pay per event.
Does it work for events other than weddings?
Yes! Lovetone works for weddings, birthdays, graduations, corporate events, memorials and more. The texts automatically adapt per event type.
What is a text guestbook?
A text guestbook is a digital guestbook where your guests can write a personal message from their phone. They open the link, type their message and send it — no app, no account needed.
What is the difference with a physical audio phone?
A physical phone costs €120-250 per event and only offers audio. With Lovetone you get audio, video and photo uploads together for €64,99 — and guests use their own phone.
What is a video guestbook?
A video guestbook lets your guests record a personal video message from their phone. It works like a FaceTime call: guests first see your greeting video and then record their message. No app needed.
What is an online guestbook?
An online guestbook is a digital alternative to the traditional paper guestbook. Guests open a link on their phone and leave a personal message — as audio, video or photo. Everything is saved in your personal dashboard.
Until when can guests leave something?
Guests can leave audio, video and text messages from the moment your guestbook is activated until 7 days after the event date (the default period). Photos and files can still be uploaded until 6 months after the event. After that, everything stays available for you to view and download until 1 year after the event date.
About messages from guests
Does the audio guestbook work for older guests too?
Yes. Guests scan the QR code with their phone camera, tap the call button and speak after the beep, just like an ordinary phone call. No app, account or password is needed. The phone only asks once for permission to use the microphone.
How many guests can leave messages?
There is no limit on the number of guests. Anyone with the link can leave a message. You can receive up to 10,000 messages per event.
Can guests also record video?
Yes! You can offer audio and video as separate channels within the same event. Guests choose whether they want to leave an audio or video message.
What format are audio messages saved in?
Audio messages are saved as MP3 for optimal compatibility. The original file (WebM) is also preserved. Additionally, a waveform image and video are automatically generated.
Can I customize the waveform style?
Yes! There are five waveform styles available. You choose a style in the Event wizard, along with a background image and color. Every audio message becomes a visual artwork.
How long can a video message be?
The maximum duration is by default 30 seconds, and configurable per event up to 5 minutes in Essential. This ensures guests can leave a personal message without it getting too long.
Can I combine the text guestbook with audio or video?
Absolutely! With the Essential plan you can combine the text guestbook with audio and video recordings. Your guests choose how they want to leave their message.
About photos & the gallery
What is the shared gallery?
The shared gallery is a beautiful page where family and friends can relive all messages from your event. Audio, video and photos are presented in the theme you chose — including your own fonts and colors.
How do I share my gallery?
In your dashboard under the Event Wizard, activate the gallery and copy the link. Share it via WhatsApp, email or social media. Optionally set a password so only invited guests have access.
Can visitors like messages?
Yes! Visitors give a heart to their favorite messages. You see all likes in your dashboard. If you like messages via the gallery yourself, it syncs automatically with the dashboard.
Does it track which messages I've listened to?
Yes. The gallery locally tracks which audio messages you've listened to and which videos you've watched. Listened tracks are dimmed so you always know where you left off.
Can I choose which messages are shared?
Absolutely. You choose per channel what to share. Uploads (guest photos and videos) are on by default. Audio and video messages are often more personal — you can keep those private.
Does the gallery work on every device?
Yes, the gallery is fully responsive and works on phone, tablet and desktop. The audio and video players automatically adapt to the screen size.
Can guests add a photo to their message?
Yes, guests can optionally add a photo of themselves to their text message. This makes it more personal and helps you see who wrote which message later.
What file types can I upload?
Guests can upload photos (JPEG, PNG, HEIC, WebP) and videos (MP4, MOV, WebM). Files are sent directly from the browser — no app needed.
How large can a file be?
With the free plan, a file can be up to 100 MB with 1 GB total storage. With the Starter or Essential plan, each file can be up to 3 GB with 200 GB total storage per event.
Can I choose which channels are visible in the gallery?
Yes. In the Event wizard you choose which channels (audio, video, uploads, text) are visible in the shared gallery. By default only the upload channel is visible.
About pricing & payment
What does it cost?
You can start for free with an upload-only guestbook. The Starter plan offers extended upload capabilities for €24,99 per event. The Essential plan with audio, video and uploads costs €64,99 per event. You pay per event, no subscription.
Is the gallery available on the free plan?
No, the shared gallery is available with the Starter plan (from €24,99) and the Essential plan (€64,99). The free plan does not include gallery access.
What is the fair use policy?
Fair use simply means we apply generous limits so everyone can upload smoothly. With the Starter and Essential plan you get 200 GB of storage and up to 3 GB per file — more than enough for a large event. There is no strict limit on the number of files, only a maximum of 10,000 per event to prevent abuse.
Is the text guestbook included with every paid plan?
Yes, the text guestbook is included with every paid plan — both Starter and Essential. You don't need a more expensive plan to receive text messages.
About privacy & storage
Is my guests' privacy protected?
Absolutely. Your guestbook is secured with a unique link and optionally a password. Only people you share the link with can view the messages. We never sell or rent your data to third parties — see our privacy policy for the necessary processors (hosting & payments).
How long are my messages stored?
Your messages remain available until 1 year after the event date. You'll receive a timely reminder to download everything. We recommend always saving your favorite messages locally.
Does the link expire automatically?
Yes, the link expires automatically 1 year after your event. You can also set a specific date when the gallery becomes visible — for example, the day after the event.
Can I set a password?
Yes. You can set an optional password so only invited guests have access to your guestbook.
Is the shared gallery secured?
Yes. The gallery is only accessible via a unique link and you can optionally set a password. You decide when the gallery becomes active — manually or via an automatic date.
About downloading & sharing
Can I download the messages?
Yes, you can download each message individually as MP3 (audio), MP4 (video and waveform) or PNG (text messages). You can also download everything at once as a ZIP file — per type or all together.
How do guests access the link?
Via a QR code on the table, a link in WhatsApp, or a QR card with the invitation. One link for everything — guests choose how they want to leave a message.
How do I download all messages?
In your dashboard click the ZIP button. You can download everything at once, or filter by type (audio, video, uploads, text).
Where can I find the messages?
All messages appear instantly in your personal dashboard. You can read them, mark favorites and make them available as a shared gallery for your guests.
Can't find your question?
Get in touch →
